TERMS, CONDITIONS, AND POLICIES
Payment must be made IN FULL prior to pickup or delivery of any items. We are no longer able to place items on “hold” unless payment is received in full prior to pickup. If you do pay for an item to be held it MUST be picked up within 7 days. If you are unable to pickup within that time you will need to provide shipping information and payment for necessary shipping costs. BUYER IS ALWAYS RESPONSIBLE FOR SHIPPING COSTS***All items not claimed or paid in full within 30 days of order or project completion will be placed into “General Inventory” and any payments previously made will be retained (forfeited by purchaser) as payment for lost time and storage***
All commission orders MUST be paid through PayPal Invoicing and require a 50% nonrefundable deposit to begin work. 50% of the balance (non-refundable deposit) will be due within 7 days of invoice date for work to begin; please be aware of this if you have a specified date you need work to be completed by. If deposit is not made within 7 days, the order will be cancelled. The project will be completed no later than 14 days of receipt of deposit. The remaining balance will be due no later than 3 days from the completion date prior to delivery of item. If the balance is not paid within 3 days, the deposit will be retained for loss of time and the piece will be listed with “General Inventory”. If you wish to purchase after it has been listed for the public it will be for full list price. RL Pyro Art reserves the right to refuse service or commission for any reason and at any time during the process should we deem the working relationship to be unfit. BUYER IS ALWAYS RESPONSIBLE FOR SHIPPING COSTS.
RETURN AND CANCELLATION POLICY
ALL SALES ARE FINAL. We do not accept returns for "unwanted" items.
SHIPPING AND DELIVERY POLICY
Buyer is always responsible for shipping costs. Shipping costs are calculated by your address and the item weight at checkout when using our Web Store. If placing a commission order shipping will be calculated into the total on your invoice based off of your shipping address and the item weight. If you have placed an order for pickup an exceeded the pickup deadline (7 days from date of purchase) shipping cost will be calculated off of the billing address provided and the item weight and an updated invoice will be sent. - Delivery is an available option for local purchasers ONLY (local meaning in Jacksonville, FL). There is a flat delivery fee of $15 if you choose to have your items delivered.
LOST OR DAMAGED PACKAGE POLICY
If you have an issue with an item being broken or lost please notify us IMMEDIATELY. We will need clear photo(s) of the damage as well as a copy of your invoice/receipt showing the exact amount paid. We will also need to know if you are requesting a refund or replacement (in the event the item cannot be replaced or remade in time, a full refund will be issued) as this will determine my next steps. If you are requesting a replacement of your item, there will be a 7-14 day period to remake and deliver the item (keep this in mind if the item is needed by a specific date). If you are requesting a refund, please allow 5-10 business/banking days for processing.
*Invoice payment will act as a signed agreement acknowledging and accepting the above terms*